Customer Satisfaction Sample: CSRs
Customer Satisfaction Sample: CSRs
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Q1. Overall, I am very satisfied with the way [Company] performed (is performing) on this project.
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Q2. Please rate the following:
Additional instructions
Strongly Disagree
Somewhat Disagree
Neither Agree nor Disagree
Somewhat Agree
Strongly Agree
[Company] service representatives (CSRs) are well trained.
[Company] service representatives (CSRs) are well supervised.
[Company] service representatives (CSRs) adhere to professional standards of conduct.
[Company] service representatives (CSRs) act in my best interest.
Overall, I am satisfied with the [Company] service representatives (CSRs).
Q3. Please rate the following:
Strongly Disagree
Somewhat Disagree
Neither Agree nor Disagree
Somewhat Agree
Strongly Agree
The [Company] account manager is knowledgeable and professional.
The [Company] account manager is making a positive contribution to my business.
The [Company] account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the [Company] account manager.
Q4. Compared to how you felt about [Company] before this project, what is the likelihood of completing another project with [Company]?
Q5. Considering the overall value of the project you paid for, was it?
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